Our policies protect your time, our professional stock, and the integrity of every treatment. Please read them to ensure your experience is seamless, secure, and fully committed to your skin’s transformation.
Memberships
Our memberships are tailored programmes designed to guide your skin to age well, with visible, lasting results.
- Tailored for you: Each session builds on the last, supporting your skin’s health, balance, and radiance.
- Commitment for results: A minimum six-month term ensures your skin has the continuity it needs.
- Simple, smooth scheduling: All sessions follow standard booking policies for an effortless experience.
- Flexible continuation: After your initial term, membership rolls on with 30 days’ notice for cancellation.
Consistency + expertise = your skin at its best.
Bookings
A deposit secures your appointment and ensures your treatment and products are perfectly prepared for your skin.
- Deposits are non-refundable.
- Two weeks’ notice is required to reschedule any appointment.
By booking, you help me provide consistent, personalised, and high-quality care for every client.
Gift Cards
Gift cards offer a prepaid way to give the gift of tailored skin care. To ensure a smooth experience for everyone and protect my small business, gift cards are:
- Non-refundable
- Not redeemable for cash
Where applicable, expiry periods start from the date of purchase. Unused or expired gift cards cannot be replaced or extended.
These policies help me continue providing consistent, expert care and a seamless experience for every client.
Acknowledgement
By booking an appointment, purchasing a treatment programme, pass, or gift card, you acknowledge and agree to these Policies & Terms.
These policies are in place to ensure a smooth, consistent, and high-quality experience for all clients. This does not affect your statutory rights.